Imperial Compass LTD - Data Protection & Privacy Policy
Revised on and Effective from: 09/07/2024
1. Introduction
Imperial Compass LTD (“we”, “our”, “us”) is committed to protecting the privacy and security of the personal data we process. This Data Protection and Privacy Policy outlines how we collect, use, disclose, and safeguard personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK legislation.
2. Scope
This policy applies to all personal data processed by Imperial Compass LTD in connection with our services, including:
Paediatric First Aid training (onsite and offsite)
Emergency First Aid training
First Aid at Work training
Fire Risk Assessments
The personal data we collect includes customer data, customer IDs, and other related information.
3. Data We Collect
We may collect and process the following categories of personal data:
Customer Information: Name, contact details (email, phone number, address), and job title.
Identification Documents: Customer IDs, such as driver’s licenses or passports, where necessary for verification purposes.
Training Records: Records of training sessions attended and certifications issued.
Payment Information: Billing and payment details.
Other Relevant Information: Any additional information provided to us in the course of delivering our services.
4. Legal Basis for Processing
We process personal data under the following legal bases:
Contractual Necessity: To fulfil our obligations under a contract with you.
Legal Obligation: To comply with applicable laws and regulations, including the UK GDPR and Data Protection Act 2018.
Legitimate Interests: To operate and improve our business and services.
Consent: When you have given us explicit consent for specific purposes.
5. How We Use Personal Data
We use personal data for the following purposes:
To provide training and certification services.
To conduct Fire Risk Assessments.
To issue and manage certifications.
To communicate with customers regarding services and updates.
To process payments and manage accounts.
To comply with legal and regulatory requirements.
6. Data Sharing
We may share personal data with:
Service Providers: Third-party vendors who assist in delivering our services, such as training platforms or payment processors.
Regulatory Bodies: Authorities requiring certification or compliance reports.
Legal Authorities: When required by law or in response to legal requests.
We ensure that all third parties with whom we share personal data are obligated to protect it in accordance with applicable data protection laws.
7. Data Security
We implement robust technical and organisational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Measures include:
Encryption of sensitive data.
Secure storage and transfer of data.
Access controls and employee training.
8. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. Specific retention periods include:
Training records: Retained for 7 Years.
Financial records: Retained for 6 Years.
9. Your Rights
Under applicable data protection laws, including the UK GDPR, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Request correction of inaccurate data.
Erasure: Request deletion of your data (subject to legal requirements).
Restriction: Request limitation of data processing.
Portability: Request transfer of your data to another organization.
Objection: Object to data processing based on legitimate interests.
Withdraw Consent: Withdraw consent for data processing where applicable.
To exercise your rights, contact us at services@imperialcompass.com.
10. International Data Transfers
If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in compliance with the UK GDPR.
11. Updates to This Policy
We may update this policy from time to time. Changes will be communicated through our website or directly to affected individuals when required.
12. Contact Us
For questions or concerns about this policy or our data protection practices, contact:
Imperial Compass LTD, 37th Floor, One Canada Square, London, E14 5AA. Email: services@imperialcompass.com. Phone: 02035763196
13. Complaints
If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.ukPhone: 0303 123 1113.