Imperial Compass LTD - Terms and Conditions
Welcome to Imperial Compass LTD. By booking and attending any of our First Aid training courses, you agree to the following terms and conditions. Please read them carefully.
1. Introduction
Imperial Compass LTD is a company specialising in First Aid training courses. By booking any of our services, you agree to be bound by these Terms and Conditions.
2. Booking and Payment
All bookings must be made through the Imperial Compass LTD website or through direct communication with our team.
Payment is required in full at the time of booking to secure your place on the course.
Prices for courses are subject to change without notice, but any changes will not affect bookings already confirmed.
3. Confirmation of Booking
Once payment has been made and your booking is confirmed, you will receive an email confirmation along with details of the course.
Imperial Compass LTD reserves the right to refuse any booking at our discretion.
4. Refund Policy
No Refunds: Due to the nature of our services, no refunds will be issued after payment has been made and the course has been booked. This is due to costs incurred for candidate registrations, e-licenses (if required), and administrative time spent on the course. Courses can be rescheduled, please refer to section 5 for the policy regarding rescheduling.
5. Rescheduling Policy
Courses can be rescheduled; however, a minimum of two (2) weeks' notice is required to reschedule a course.
If you wish to reschedule, please contact us as soon as possible. We will discuss available dates and offer the earliest available alternative.
Failure to provide two (2) weeks' notice will result in the loss of the course fee, and a new booking will be required at full cost.
6. Course Attendance
Attendees are required to arrive on time for the course. Late arrivals may not be permitted to join the course, and no refunds or rescheduling will be offered in such cases.
It is the attendee's responsibility to ensure they are medically fit to participate in the course. Imperial Compass LTD will not be liable for any injuries or health issues that arise during the course.
Absenteeism: Refunds will not be provided for any attendees who are absent during the session, even in cases of extenuating circumstances. The booking cost represents the minimum call-out charge that Imperial Compass LTD requires to have a trainer on site, regardless of the number of participants present.
7. Course Content and Certification
Imperial Compass LTD aims to deliver courses as advertised. However, we reserve the right to modify course content to ensure it meets the latest guidelines and industry standards.
Certification: Upon successful completion of the course, attendees will receive a certificate of completion. Certificates are typically issued within a few working days after the course has been submitted. However, if the awarding body requires sampling and External Quality Assurance (EQA), the certificates may take up to two (2) weeks to arrive.
Submission of Course: The course can only be submitted for certification once all parts of the course have been completed by all candidates. This includes the e-learning module if the organisation opted for an e-learning component. Certification will be delayed if any part of the course remains incomplete.
Certificates are valid for the duration specified on the certificate itself and may require renewal or re-certification after this period.
8. Cancellations by Imperial Compass LTD
In the unlikely event that Imperial Compass LTD needs to cancel a course, we will provide as much notice as possible and offer an alternative date or a full refund.
Medical or Family Emergencies: Imperial Compass LTD reserves the right to cancel a course on short notice if the assigned trainer has a medical emergency or a family emergency. In such cases, we will make every effort to provide a replacement trainer at short notice if one is available. If a replacement trainer is not available, we will work with your organisation to reschedule the course to the earliest possible date that is convenient for you.
Imperial Compass LTD will not be liable for any additional costs incurred by attendees, such as travel or accommodation expenses.
9. Liability
Personal Responsibility: Attendees are responsible for their own safety and well-being during the course. While Imperial Compass LTD takes all reasonable precautions to ensure a safe learning environment, attendees must adhere to all safety instructions provided by the trainer.
Property Damage: Imperial Compass LTD will not be held liable for any damage to or loss of personal property brought to the training venue. Attendees should take care to secure their belongings.
Medical Conditions: It is the attendee's responsibility to disclose any medical conditions that may affect their participation in the course. Imperial Compass LTD will not be liable for any incidents arising from undisclosed medical conditions.
Limit of Liability: Imperial Compass LTD's liability for any claim arising out of the provision of its services shall be limited to the course fee paid by the attendee. We will not be liable for any indirect, consequential, or special losses, including but not limited to, loss of earnings, profit, or goodwill.
Force Majeure: Imperial Compass LTD will not be liable for any failure to perform, or delay in the performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control, including but not limited to natural disasters, acts of terrorism, pandemics, or government restrictions.
10. Privacy and Data Protection
Imperial Compass LTD is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 2018.
By booking a course, you consent to Imperial Compass LTD using your personal information to manage your booking and for administrative purposes.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Changes to Terms and Conditions
Imperial Compass LTD reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website and will apply to all bookings made after the date of posting.
Policy Updates: If these Terms and Conditions are updated after your booking has been made, you will receive a notification informing you of the change. However, you will only be bound by the version of the Terms and Conditions that was in effect at the time of your booking.
If you have any questions about these Terms and Conditions, please contact us at:
13. Contact Information
Imperial Compass LTD
37th Floor, One Canada Square, London E14 5AB
services@imperialcompass.com
020 3576 3196
Thank you for choosing Imperial Compass LTD for your training and certification needs. We look forward to providing you with exceptional service and training.